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After slumping in the past few years due to the pandemic, the travel business industry is predicted to return in 2023 due to the COVID-19 pandemic that has passed and impacted people's mobility, which has increased again. Data from the Ministry of Tourism and Creative Economy, quoted on Kompas.com, reported that domestic tourists who are on vacation had reached 633 million people, an increase of 4.97 percent in 2022. In 2023, the surge in tourists and people traveling will increase during the Eid holidays is predicted to reach 30 percent and has become the fresh air for the travel industry, such as airline ticket agents, trains, buses, and vehicle rental agents. With the data above, the travel business is a profitable business to be pursued this year. If you are interested in building a travel business, practical payments are one of the keys to a successful travel business because people are now searching for practical cashless payments. However, to make that happen, you need a payment gateway. What are payment gateways? Why is it essential for the travel business? Let's find the answer in the article below! What are payment gateways? Why is it essential for the travel business? Let's find the answer in the article below!

What are payment gateways?


Payment gateway is the key to digital transactions. Reporting from katadata.com, a payment gateway is defined as a transaction service that is commonly used on e-commerce platforms and helps process, verify, accept or reject payments made digitally.

Benefits of Payment Gateway for Travel Business


Are you interested in starting a travel business? If so, you must prepare a payment gateway to help you and your customers easily transact through an application or website. What are the advantages of using a payment gateway? Let's see below!

1. Facilitate Customers in Transactions

An easy payment is a crucial factor for customers in choosing a travel agent. Customers will look for travel agents that provide easy payments. With a payment gateway, customers can make transactions directly with various payment channels, with up to 50 more options tailored to their needs, including virtual accounts, e-wallets, internet banking, and many more. In addition, this convenience is felt by business people because you can provide various payment channels without having to register one by one with the intended bank.

2. Transactions are Safer and More Comfortable

By using a payment gateway, customers will feel safer in their transactions because payment gateways must be licensed by Bank Indonesia and licensed with PCI-DSS, which will guarantee the security of your customer transactions. Transactions are secured to avoid fraud

3. Easy and Fast Integration

Integrating with websites or applications is easy and fast by using a payment gateway. In addition, there are various integration options as well, using the Application Programming Interface or commonly abbreviated as API.

4. Enhancing Security and Trust for Customers

Payment gateways often incorporate advanced fraud prevention tools and technologies. These tools analyze transaction patterns, detect unusual activities, and trigger alerts for potential fraudulent transactions. This proactive approach not only safeguards customers but also helps travel businesses avoid chargebacks and financial losses.

5. Facilitating Global Transactions and Currency Conversion

Payment gateways streamline cross-border transactions by handling international payments seamlessly. Customers can pay online, making the booking process more user-friendly and eliminating confusion over exchange rates.

6. Enabling Recurring Payments and Subscriptions for Travel Services

Many travel businesses, such as membership clubs, vacation rental platforms, and travel agencies, offer subscription-based models where customers pay a recurring fee for access to exclusive services, discounts, or curated travel experiences. Payment gateways streamline the setup and management of these subscription services, automating the billing process and ensuring timely payments from subscribers.

7. Mitigating Fraud and Ensuring Payment Compliance in the Travel Industry

Travel businesses need to adhere to industry regulations and standards, such as Payment Card Industry Data Security Standard (PCI-DSS). Payment gateways ensure compliance with these regulations, reducing the risk of non-compliance penalties and maintaining the business's reputation.

How to Choose a Payment Gateway for Your Travel Business? 

1. Security and Fraud Prevention

Look for a payment gateway with strong security features, including encryption, tokenization, and anti-fraud tools. The travel industry handles sensitive customer data, so ensuring the highest level of security is paramount to protect both your business and your customers.

2. PCI-DSS Compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential. Make sure your payment gateway complies with this standard, which helps keep payment data secure and reduces the risk of penalties.

3. Supported Payment Methods

Different customers prefer different payment methods. Choose a payment gateway that supports a wide variety of payment options, including credit cards, debit cards, e-wallets, and even region-specific alternative methods.

4. Integration and APIs

Make sure that the payment gateway can be easily integrated into your booking system, website, or mobile app. A robust API (Application Programming Interface) makes integration smoother and more efficient

5. Recurring Payments and Subscriptions

Choose a payment gateway that supports subscription or recurring payment features with flexible billing intervals and automated processes. This makes it easy for customers to pay their bills online. 

6. Customer Support

Reliable customer support is crucial. Choose a payment gateway provider that offers responsive customer service and assistance in case of technical issues or queries.

Faspay Payment Gateway for the Travel Industry


You can use Faspay as a payment gateway that is suitable for the travel industry. Faspay has wide payment options from Virtual Accounts, Pay Now, Buy Later, Retail Outlets, E-wallet and many more! In addition, several other benefits that your business can get are a comprehensive dashboard that contains complete statistical transaction reports. It will be easier for you to monitor your business administration. If the payment is successful, the notification gets to the customer and you receive it in real-time! Faspay also has a PCI-DSS Level 1 license which is updated regularly. Transactions are guaranteed safe. Make it easy for your business to accept online payments now! Register for Faspay: faspay.co.id/en/regist/.

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