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FAQ    >  Fees

How much does fee cost?

First of all, we don’t have any signup/setup fees. You only pay when you make money. We do not charge for failed transactions.

Due to different regulations for each bank, we have different pricing for online banking and mobile payments. Please contact us for the pricelist details.

We believe that the eCommerce market will grow and we want to help it. We are trying to offer the reasonable cost for our services and transfer our reduced cost to add merchants profit.

Is the fee negotiable?

We want to be your partner to help your business grow and maximize revenues. We understand that different merchants have different needs in terms of margin levels, security requirements, transactions volume and more. Please feel free to contact us if you have any concern or question on the fees.

Which bank do i use? is there any fee if i send it to another bank account?

Credit Card
We are currently connected to BCA, Mandiri, Danamon, and CIMB Niaga as the credit card acquiring banks. Merchants can choose which bank they would like to work with. Settlement will be done directly from acquiring Banks to merchants.

Debit services
Please contact us for information detail.

Does the credit card fee already include the Bank’s Merchant Discount Rate?

Faspay applies only flat fee, MDR is to be negotiated by merchant with Banks directly.

Will I get charged for refunds?

Process of refunds is free (between bank and merchants) but the initial transaction charge cannot be returned.

Will I get charged for charge-backs?

No, we do not have charge-back fee for merchants. However, the merchant will need to refund the money to credit card holder for that particular transaction that is in dispute.