{"id":69638,"date":"2025-04-04T21:29:14","date_gmt":"2025-04-04T14:29:14","guid":{"rendered":"https:\/\/faspay.co.id\/?page_id=69638"},"modified":"2026-10-19T13:25:33","modified_gmt":"2026-10-19T06:25:33","slug":"term-conditions-billing","status":"publish","type":"page","link":"https:\/\/faspay.co.id\/en\/term-conditions-billing\/","title":{"rendered":"T&C Billing"},"content":{"rendered":"\n\n\t

Term and Condition Payment Gateway Service<\/p>\n

\n\t\t\tFaspay Billing\t<\/h1>\n\t

Last Update: 10\/15\/2026 (Versi 3.5)<\/p>\n

\n\t\t\tTable of Content\t<\/h2>\n\t

Article 1 – Definition<\/a><\/p>\n

Article 2 – Scope of Cooperation<\/a><\/p>\n

Article 3 – Rights and Obligations of the Parties<\/a><\/p>\n

Article 4 – Service Fee, Subscription Fee and Tax<\/a><\/p>\n

Article 5 – Transaction Process, Fund Settlement Process, and Reconciliation<\/a><\/p>\n

Article 6 – Security Incidents and Suspicious Transactions<\/a><\/p>\n

Article 7 – Temporary Suspension and Reactivation of Service Due to Fraud Indications<\/a><\/p>\n

Article 8 – Term and Termination of Cooperative Relations<\/a><\/p>\n

Article 9 – Confidentiality<\/a><\/p>\n

Article 10 – Personal Data<\/a><\/p>\n

Article 11 – Complaint Handling and Resolution<\/a><\/p>\n

Article 12 – Notices and Correspondence<\/a><\/p>\n

Article 13 – Force Majeure<\/a><\/p>\n

Article 14 – Disputes<\/a><\/p>\n

Article 15 – Amandments<\/a><\/p>\n

Article 16 – Operational Provisions and Differences<\/a><\/p>\n

Article 17 – Intellectual Property Rights<\/a><\/p>\n

Article 18 – Representations and Warranties<\/a><\/p>\n

Article 19 – Default, Limitation of Liability, and Compensation<\/a><\/p>\n

Article 20 – Publication, Outreach, and Promotion<\/a><\/p>\n

Article 21 – Miscellaneous<\/a><\/p>\n\t

The Payment Gateway Service (Faspay Billing) Terms and Conditions stated below (“Terms and Conditions<\/strong>“) regulate the use of payment system services in the form of payment gateway services or Payment Initiation and\/or Acquiring Services (PIAS) including but not limited to Faspay Billing provided by PT Media Indonusa.<\/p>\n

In the Terms and Conditions stated below, the use of the word “Media<\/strong>” refers to PT Media Indonusa. While the use of the word “Merchant<\/strong>” in the Terms and Conditions below refers to any party that uses Faspay Billing service by Media and has a legal relationship with Media based on the Faspay Service Usage Agreement (“Faspay Registration Form<\/strong>“).<\/p>\n

Media and Merchant are collectively referred to as the “Parties<\/strong>” and each is referred to as a “Party<\/strong>“.<\/p>\n

By signing the Faspay Registration Form, Merchant is deemed to have read, understood, comprehend and agreed to the entire contents of Terms and Conditions as set out below (including any changes thereto that may be made by Media from time to time) which is an integral and inseparable part of Faspay Registration Form.<\/p>\n

\n\t\t\tArticle 1 – Definition\t<\/h2>\n\t

In these Terms and Conditions, unless the context requires otherwise, the following words and expressions have the following meanings:<\/p>\n

    \n
  1. “Service Fee<\/b>” has the meaning set out in Article 4 paragraph (1) of these Terms and Conditions.\n<\/li>\n
  2. “Subscription Fee<\/b>” means the fee for the use of the Faspay Merchant dashboard that can be accessed by the Merchant to operate the PIAS Service, which is charged to the Merchant by Media and must be paid at the beginning of the subscription period in accordance with the term and the amount of the fee chosen by the Merchant as set out in the Faspay Registration Form.\n<\/li>\n
  3. “Personal Data<\/b>” means any data that identifies, or can be used to identify, contact, or trace an individual, whether alone or in combination with other information, directly or indirectly.\n<\/li>\n
  4. “Technical Documents<\/b>” means the documents that form one whole and an inseparable part of these Terms and Conditions, which set out the technical specifications and parameters related to the implementation of these Terms and Conditions and which can be accessed through the following link: https:\/\/docs.faspay.co.id<\/a> (together with any amendments issued by Media from time to time).\n<\/li>\n
  5. “Faspay<\/b>” means the trademark name of the facilities and services owned and developed by Media in connection with its business activities, together with all changes thereto from time to time.\n<\/li>\n
  6. “Force Majeure<\/b>” has the meaning set out in Article 13 paragraph (1) of these Terms and Conditions.\n<\/li>\n
  7. “Fraud<\/b>” means a Security Incident in the form of deception or fraudulent acts that result in loss to a Party and\/or a User, caused by acts categorized as Misuse.\n<\/li>\n
  8. “Business Day<\/b>” means any day other than Saturday, Sunday, and national holidays determined by the government of the Republic of Indonesia.\n<\/li>\n
  9. “IPR<\/b>” has the meaning set out in Article 18 paragraph (1) of these Terms and Conditions.\n<\/li>\n
  10. “Confidential Information<\/b>” has the meaning set out in Article 9 paragraph (1) of these Terms and Conditions.\n<\/li>\n
  11. “Security Incident<\/b>” means an undesirable event or occurrence that has the probability of affecting, disrupting, harming, or threatening the security or continuity of the cooperation of the Parties and\/or the Users.\n<\/li>\n
  12. “Government Agency<\/b>” means any government agency, whether central, regional, provincial, city, sub-district, or village level, or any quasi-governmental body, including any ministry, department, commission, bureau, administrative, judicial or other agency, or regulatory body or other instrumentality existing in Indonesia.\n<\/li>\n
  13. “Data Breach<\/b>” means a Security Incident that results in the damage, loss, alteration, disclosure of, or unauthorized access to data and information included in the definition of Confidential Information.\n<\/li>\n
  14. “System Failure<\/b>” means a Security Incident that results in damage, disruption, or negative impact on the system of a Party,\n<\/li>\n
  15. “Operational Provisions<\/b>” has the meaning set out in Article 17 paragraph (1) of these Terms and Conditions.\n<\/li>\n
  16. “Access Code<\/b>” means the username and password consisting of numbers, letters, symbols, other characters, or a combination thereof, which serve as a key to access the Faspay Merchant dashboard system.\n<\/li>\n
  17. “CDD<\/b>” or “Customer Due Diligence<\/b>” means the examination and due diligence activities that must be carried out by Media as a principle of implementing Anti-Money Laundering and Counter-Terrorism Financing (AML-CFT) in accordance with Applicable Regulations, to ensure that relevant information is obtained regarding the background, identity, legal documents, business activities, and other matters that need to be known in relation to the Merchant, including but not limited to carrying out identification and verification for know your customer (KYC) and know your business (KYB) purposes, and understanding the intent and purpose of the cooperation before providing the PIAS Service.\n<\/li>\n
  18. “PIAS Service<\/b>” means a payment service in the form of a payment gateway service or Payment Initiation and\/or Acquiring Services (PIAS), including but not limited to the Faspay Billing service, which is required by the Merchant to connect the Merchant with the Payment Channel Providers for the forwarding of electronic payment Transactions, so that the Merchant can receive Transactions made by Users.\n<\/li>\n
  19. “Settlement Report<\/b>” means a report containing data on the transfer of Transaction funds that must be submitted by Media to the Merchant.\n<\/li>\n
  20. “Successful Transaction Report<\/b>” means a report containing a recapitulation of data on successful Transactions that must be submitted by Media to the Merchant.\n<\/li>\n
  21. “Aggregator Method<\/b>” means the method of reconciliation, transfer of funds, and settlement of Transactions between the Payment Channel Provider and the Merchant using Media as an intermediary. The Payment Channel Providers that use the Aggregator Method are as set out in the Operational Provisions.\n<\/li>\n
  22. “Non-Aggregator (Direct) Method<\/b>” means the method of reconciliation, transfer of funds, and settlement of Transactions carried out directly between the Payment Channel Provider and the Merchant. The Payment Channel Providers that use the Non-Aggregator (Direct) Method are as set out in the Operational Provisions.\n<\/li>\n
  23. “Transaction Amount<\/b>” means the value of a transaction initiated by a User on the Merchant’s application for the purposes of a Transaction.\n<\/li>\n
  24. “Tax<\/b>” means any tax, levy, or contribution, currently applicable or applicable in the future, of whatever nature, imposed in connection with income, corporate, gross receipts or revenue, services, licenses, finance, withholding, payroll, employment, severance, profits, gains, shares, capital or duties, franchise, property, wealth, environment, stamp, excise, occupation, sales, use, transfer, value added, minimum, estimated, or other taxes or social contributions of whatever nature (including fees, statutory assessments, or other charges or burdens that are in the nature of, or in lieu of, taxes) imposed by a Government Agency, and any related interest and penalties in respect of the foregoing.\n<\/li>\n
  25. “Reactivation<\/b>” means the reactivation of the Merchant’s access to the PIAS Service and the processing of Transactions by Media in accordance with the provisions of these Terms and Conditions.\n<\/li>\n
  26. “Temporary Suspension<\/b>” means the temporary suspension or revocation by Media of the Merchant’s access to the PIAS Service and the processing of Transactions,\n<\/li>\n
  27. “Permanent Termination<\/b>” means the permanent termination by Media of the provision of the PIAS Service to the Merchant, which results in the termination of the cooperation between the Parties.\n<\/li>\n
  28. “User<\/b>” means any party that makes a payment through the PIAS Service on the Merchant’s platform for the purchase of goods and\/or services.\n<\/li>\n
  29. “Misuse<\/b>” means the execution or receipt of Transactions, actions related to the provision of the PIAS Service, or any action that: (a) violates Applicable Regulations, including fraud, embezzlement, money laundering, and\/or terrorism financing; (b) violates the terms and conditions in these Terms and Conditions; (c) is carried out in bad faith to obtain personal gain, such as the execution of fictitious\/fake Transactions; and\/or (d) causes or has the potential to cause material or immaterial loss to Media and\/or Users, because it is carried out in bad faith for purposes such as deceiving Media’s Transaction processing system.\n<\/li>\n
  30. “Payment Channel Provider<\/b>” means a payment system business entity that can provide a variety of payment methods\/channels, that has cooperated with Media, and that has been selected by the Merchant as the acquirer for the purposes of carrying out Transactions. Payment Channel Providers include but are not limited to banks, e-wallet providers, e-money issuers, retail payment points, and\/or other payment service providers. The list of Payment Channel Providers selected by the Merchant is as stated in the Faspay Registration Form.\n<\/li>\n
  31. “Applicable Regulations<\/b>” means any legislation, statute, code, law, regulation, rule, ordinance, order, decree, judgment, determination, ruling, decision, or governance guideline issued or made by any Government Agency.\n<\/li>\n
  32. “Representative<\/b>” has the meaning set out in Article 9 paragraph (4) of these Terms and Conditions.\n<\/li>\n
  33. “Receiving Party<\/b>” means the party that receives Confidential Information from the Disclosing Party.\n<\/li>\n
  34. “Disclosing Party<\/b>” means the party that discloses Confidential Information to the Receiving Party.\n<\/li>\n
  35. “Transaction<\/b>” means any process of payment transaction for goods and\/or services made by a User to the Merchant by utilizing the payment methods\/channels provided by the Payment Channel Provider, which will be further processed using the PIAS Service.\n<\/li>\n
  36. “Suspicious Transaction<\/b>” means a suspicious financial transaction as referred to in the Applicable Regulations governing the prevention and eradication of the crime of money laundering and the Applicable Regulations governing the prevention and eradication of the crime of terrorism financing.\n<\/li>\n
  37. “Default<\/b>” has the meaning set out in Article 20 paragraph (1) of these Terms and Conditions.\n<\/li>\n<\/ol>\n

    \n\t\t\tArticle 2 – Scope of Cooperation\t<\/h2>\n\t
      \n
    1. The Merchant hereby agrees to appoint Media as the provider of the PIAS Service, and Media hereby agrees to carry out the provision of the PIAS Service.\n<\/li>\n
    2. The Transaction flow scheme in the provision of the PIAS Service for each Payment Channel Provider as referred to in these Terms and Conditions will be set out separately in the Operational Provisions, which form part of and constitute one whole and an inseparable part of these Terms and Conditions.\n<\/li>\n<\/ol>\n

      \n\t\t\tArticle 3 – Rights and Obligations of the Parties\t<\/h2>\n\t
        \n
      1. The rights and obligations of Media, in addition to the rights and obligations stated in other articles of these Terms and Conditions, are as follows:\n
          \n
        1. Media is entitled to receive the Service Fee in accordance with the provisions set out in these Terms and Conditions.\n<\/li>\n
        2. Media is entitled to request copies of documents and\/or information belonging to the Merchant, including but not limited to personal data of the management and\/or supervisors, legal documents, and licensing documents of the Merchant (the “Merchant Documents<\/b>“) and to obtain the Merchant’s consent for the purposes of carrying out CDD (Customer Due Diligence) and ongoing due diligence (continuous monitoring by updating data and documents) at any time in accordance with Applicable Regulations, and Media is entitled to obtain the Merchant’s permission and consent to submit the Merchant Documents to the Payment Channel Providers for the purposes of examination, storage, and further processing by the Payment Channel Providers in the context of providing the PIAS Service under these Terms and Conditions and for investigation purposes in the event of an indication or occurrence of a Security Incident or Suspicious Transaction in the future. Media is entitled to receive notification and updates of the Merchant’s data and legal documents if there are any changes to such data and documents. If the Merchant fails to provide notification or updates of such data to Media, the company data and legal documents that the Merchant has previously submitted to Media will be deemed to be the most current data and documents.\n<\/li>\n
        3. Media is entitled to obtain User identification and verification data from the Merchant where required. In connection with this obligation, Media is entitled to receive assurance and certainty from the Merchant that it has obtained all necessary consents from Users to provide such identification data, information, and\/or documents to Media, so that Media’s use of such data, information, and\/or documents will not violate any laws and regulations.\n<\/li>\n
        4. Media is entitled to request that the Merchant provide proof of the User’s consent given to the Merchant for the purposes of processing Transactions.\n<\/li>\n
        5. Media is entitled to delay or not process Transactions, cancel Transactions, restrict access and\/or terminate the PIAS Service, whether temporarily or permanently, in the event that there is a Transaction identified as Fraud, suspicious, problematic, deemed contrary to or in violation of the law and Applicable Regulations, blocked by a Government Agency, or under investigation by a Government Agency.\n<\/li>\n
        6. Media is entitled to use and display the Merchant’s logo, trademark symbol, and company name for promotional and marketing purposes in any publication media or promotional materials to show that the Merchant uses Media’s PIAS Service.\n<\/li>\n
        7. Media is entitled to obtain written information from the Merchant immediately in the event of a Security Incident, such as a System Failure, a data protection failure resulting from a Data Breach, Fraud, and Suspicious Transactions.\n<\/li>\n
        8. Media is obliged to provide the PIAS Service to the Merchant so that it can be used by the Merchant to the best of its ability in accordance with the Operational Provisions applied by Media.\n<\/li>\n
        9. Media is obliged to carry out Transaction settlement in accordance with the schedule and procedures determined for each Payment Channel Provider as set out in the Operational Provisions.\n<\/li>\n
        10. Media is obliged to ensure that Media’s operational system functions properly so that the PIAS Service provided by Media can be carried out well, including but not limited to maintaining and servicing the facilities, infrastructure, devices, applications, and systems, as well as devices owned by Media that are used for the provision of the PIAS Service;\n<\/li>\n
        11. If requested by a Government Agency, Media is obliged to forward data and\/or information related to the PIAS Service submitted by the Merchant to the Government Agency in accordance with the procedures and mechanisms determined by the Government Agency.\n<\/li>\n
        12. Media is obliged to handle and resolve complaints submitted by the Merchant in accordance with these Terms and Conditions and\/or complaint handling procedures that refer to the provisions of Bank Indonesia on consumer protection and other laws and regulations.\n<\/li>\n
        13. Media is obliged to provide the Merchant with up-to-date data in connection with the provision of the PIAS Service, including but not limited to the Successful Transaction Report and the Settlement Report, in accordance with the time limits determined in these Terms and Conditions.\n<\/li>\n
        14. Media is obliged to provide technical and operational support to the Merchant, including but not limited to parameter data and technical specifications to enable integration between Media’s PIAS Service system and the Merchant’s system, as well as assistance and solutions for transactions experiencing connection disruptions (network issues).\n<\/li>\n
        15. Media is obliged to provide written information to the Merchant containing an explanation and the completion period if there are any updates, developments, and\/or system maintenance that may affect the implementation of the PIAS Service, at least 2 (two) Business Days before such updates, developments, and\/or system maintenance are carried out.\n<\/li>\n<\/ol>\n<\/li>\n
        16. The rights and obligations of the Merchant, in addition to the rights and obligations stated in other articles of these Terms and Conditions, are as follows:\n
            \n
          1. The Merchant is entitled to obtain the PIAS Service from Media in accordance with the provisions of these Terms and Conditions so that it can be used by the Merchant to the best of its ability.\n<\/li>\n
          2. The Merchant is entitled to obtain technical and operational support from Media, including but not limited to parameter data and technical specifications to enable integration between Media’s PIAS Service system and the Merchant’s system, as well as assistance and solutions for transactions experiencing connection disruptions (network issues).\n<\/li>\n
          3. The Merchant is entitled to cancel Transactions in accordance with the approval and mechanism determined by Media.\n<\/li>\n
          4. The Merchant is entitled to obtain correct, accurate, and up-to-date data from Media regarding the PIAS Service, including but not limited to the Successful Transaction Report and the Settlement Report, in accordance with the time limits determined in these Terms and Conditions.\n<\/li>\n
          5. The Merchant is obliged to inform Users that the Merchant can receive Transactions using the payment methods\/channels, together with the terms and conditions of the Payment Channel Providers, that have been selected by the Merchant under the Faspay Registration Form.\n<\/li>\n
          6. The Merchant is obliged to provide payment transaction instructions to Media only through the Faspay Merchant dashboard provided by Media, the documents, specifications, and technical parameters of which can be accessed at the following link: https:\/\/docs.faspay.co.id\/<\/a>.\n<\/li>\n
          7. The Merchant is obliged to guarantee and ensure that Transactions will only be carried out on the Merchant’s platform that has been registered to use the PIAS Service according to the specific type of payment method\/channel of the Payment Channel Provider selected by the Merchant under the Faspay Registration Form.\n<\/li>\n
          8. The Merchant is obliged to pay the Service Fee in accordance with the provisions set out in these Terms and Conditions.\n<\/li>\n
          9. The Merchant is obliged to submit copies of all documents or information required by Media for the implementation of the cooperation, including but not limited to personal data of the management and\/or supervisors, and the Merchant’s legal and licensing documents, and to give consent for the purposes of fulfilling the principles of CDD (Customer Due Diligence) and ongoing due diligence (continuous monitoring by updating data and documents) at any time in accordance with Applicable Regulations, and the Merchant permits and consents to Media submitting the Merchant Documents to the Payment Channel Providers for the purposes of examination, storage, and further processing by the Payment Channel Providers in the context of providing the PIAS Service under these Terms and Conditions and for investigation purposes in the event of an indication or occurrence of a Security Incident or Suspicious Transaction in the future. The Merchant is obliged to notify Media and provide updates of its legal data and documents if there are any changes to such data and documents. If the Merchant fails to provide notification or updates of such data and documents to Media, the company data and legal documents that the Merchant has previously submitted to Media will be deemed to be the most current data and documents.\n<\/li>\n
          10. The Merchant is obliged to permit Media to use and display the Merchant’s logo, trademark symbol, and company name for promotional and marketing purposes in any publication media or promotional materials to show that the Merchant uses Media’s PIAS Service.\n<\/li>\n
          11. The Merchant is responsible for any errors in the payment Transaction instructions it submits, and the Merchant may not claim compensation for loss of funds resulting from errors in payment Transaction instructions.\n<\/li>\n
          12. The Merchant is obliged to ensure that its use of the PIAS Service as referred to in these Terms and Conditions will not conflict with applicable legal provisions, and in the event of any Transaction that is suspicious, problematic, deemed contrary to or in violation of the law and Applicable Regulations, such as fraud, money laundering, terrorism financing, and\/or other forms of misuse, the Merchant is obliged to cooperate with Media, the relevant Government Agencies, and law enforcement officials (including but not limited to providing the necessary data, information, documents, and\/or statements);\n<\/li>\n
          13. The Merchant is obliged to carry out reconciliation within the time limit determined in these Terms and Conditions and to send the reconciliation results to Media.\n<\/li>\n
          14. The Merchant is obliged to maintain and service the facilities, infrastructure, devices, applications, systems, and\/or devices owned by the Merchant that are used to use the PIAS Service so that they do not endanger or damage Media’s systems or the operation of Media’s systems and devices.\n<\/li>\n
          15. The Merchant is obliged to identify and verify Users when the Merchant intends to submit payment Transaction instructions through Media, and the Merchant is obliged to submit such identification and verification data to Media where required. In connection with this obligation, the Merchant is obliged to guarantee and ensure that it has obtained all necessary consents from such Users to provide such identification data, information, and\/or documents to Media, so that Media’s use of such data, information, and\/or documents will not violate any laws and regulations.\n<\/li>\n
          16. The Merchant is obliged to comply with and abide by applicable laws and regulations as appropriate, including but not limited to laws concerning anti-money laundering and counter-terrorism financing (AML-CFT), and is obliged not to cooperate with fraudsters or perpetrators of fraud, whether merely suspected or proven;\n<\/li>\n
          17. The Merchant is obliged to store User data in accordance with Applicable Regulations and the prudential principle.\n<\/li>\n
          18. The Merchant is obliged to maintain the security of the system and the confidentiality of the Access Code against any acts of Misuse committed by the Merchant or other third parties, whether while the Merchant is actively using the PIAS Service or is no longer actively using the PIAS Service, and\/or after the end of the cooperation between the Parties.\n<\/li>\n
          19. The Merchant is obliged to delete the User’s data upon the User’s request, while still observing Applicable Regulations.\n<\/li>\n
          20. The Merchant is obliged to use the data provided by Media solely for the benefit of the User.\n<\/li>\n
          21. The Merchant is obliged to immediately notify Media in writing if there is a data breach.\n<\/li>\n
          22. The Merchant is obliged to obtain the User’s consent before a Transaction is processed and forwarded to Media, and to provide such User consent to Media.\n<\/li>\n
          23. The Merchant is obliged to notify Media if there is any change in the User’s consent.\n<\/li>\n
          24. The Merchant is obliged to release and hold harmless Media, together with its shareholders, commissioners, directors, all employees, and\/or affiliated parties of Media, from legal claims or lawsuits and from liability for any losses, claims for expenses, damages, liabilities, or costs arising from the Merchant’s breach of its obligations as referred to in paragraph (2) letters (o) and (p) of this Article and any breach of the provisions of Applicable Regulations by the Merchant.\n<\/li>\n
          25. The Merchant is obliged to provide proof of Transaction to the User;\n<\/li>\n
          26. The Merchant is obliged to provide facilities to handle User complaints\/grievances and to resolve User complaints\/grievances related to the Merchant’s services to the User.\n<\/li>\n
          27. The Merchant is obliged not to transfer, re-provide, and\/or resell the PIAS Service, together with the type of payment method\/channel used, without the prior written consent of Media.\n<\/li>\n<\/ol>\n<\/li>\n
          28. The Parties agree that the limitation of Media’s liability in connection with the obligations referred to in paragraph (1) of this Article is limited to the sole error and\/or negligence committed by Media. Media is not liable for any error and\/or negligence, or participation in any error and\/or negligence, committed by the Merchant, the Payment Channel Providers, and\/or other Third Parties.\n<\/li>\n<\/ol>\n

            \n\t\t\tArticle 4 – Service Fee, Subscription Fee and Tax\t<\/h2>\n\t
              \n
            1. In connection with the implementation of the PIAS Service, the Merchant will be charged a fee for each successful Transaction, which fee includes the Transaction fee payable to Media and\/or the Payment Channel Provider (the “Service Fee<\/b>“). The amount of the Service Fee is as determined and agreed by the Parties in the Faspay Registration Form, while the procedure for deducting the Service Fee will be carried out using the flow as set out in the Operational Provisions.\n<\/li>\n
            2. The calculation of the Service Fee will be based on the number and Transaction Amount stated in the Transaction data records held by Media, which data will be obtained from the Transaction data sent by the Payment Channel Provider’s system.\n<\/li>\n
            3. Payment of the Subscription Fee is governed by the following provisions:\n
                \n
              1. The Subscription Fee is charged to the Merchant for the use of the Faspay Merchant dashboard during the selected subscription period, namely 6 (six) months or 1 (one) year, in the amount set out in the Appendix to the Faspay Registration Form;\n<\/li>\n
              2. The Subscription Fee must be paid in accordance with the payment provisions determined by Media and is non-refundable;\n<\/li>\n
              3. If the Merchant does not make payment within 30 (thirty) Calendar Days from the date the proforma invoice for the Subscription Fee is sent by Media, the PIAS Service cannot be used. If the proforma invoice has passed its payment deadline, the Merchant must contact the Media team to obtain a new proforma invoice.\n<\/li>\n<\/ol>\n

                For Merchants that already use the PIAS Service, the proforma invoice for the Subscription Fee will be sent by Media on the 5th (fifth) day and must be paid in accordance with the payment provisions determined by Media. If the Merchant has not made payment by the 16th (sixteenth) day of the same month, Media is entitled to deactivate the Merchant’s access to the PIAS Service until the payment of the Subscription Fee is received by Media.<\/p>\n<\/li>\n

              4. Media is entitled to change the amount of the Service Fee as referred to in paragraph (1) of this Article, by giving written notice (or via email) to the Merchant 1 (one) Business Day in advance, which written notice constitutes one whole and an inseparable part of these Terms and Conditions.\n<\/li>\n
              5. Unless expressly provided otherwise in these Terms and Conditions, the Parties hereby declare that each shall bear and pay the Taxes payable by that Party under the Applicable Regulations in the field of taxation in connection with the implementation of these Terms and Conditions.\n<\/li>\n<\/ol>\n

                \n\t\t\tArticle 5 – Transaction Process, Fund Settlement Process, and Reconciliation\t<\/h2>\n\t
                  \n
                1. Receipt and Cancellation of Transaction Processing Instructions:<\/b>\n
                    \n
                  1. All instructions, information, requests, and\/or data received from the Merchant’s system, including Transaction instructions or requests from the Merchant’s system, platform, and\/or application, are received by Media as is. Accordingly, Media cannot be held accountable for the accuracy and correctness of the contents of such instructions, information, requests, and\/or data.\n<\/li>\n
                  2. The Merchant warrants that all instructions, information, requests, and\/or data submitted to Media in the context of exercising rights and\/or performing obligations under these Terms and Conditions are valid, accurate, and up to date, including Personal Data relating to Users.\n<\/li>\n
                  3. Cancellation of a Transaction instruction by the Merchant can only be made if:\n
                      \n
                    1. The Transaction status at Media has not been paid by the User; or\n<\/li>\n
                    2. The provisions of the Payment Channel Provider allow the cancellation of the Transaction.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
                    3. The process of fund transfer, settlement, and reconciliation of Transactions is carried out using the Aggregator Method or the Non-Aggregator (Direct) Method under the following provisions:\n
                        \n
                      1. Aggregator Method\n
                          \n
                        1. Media will provide the Merchant with the Successful Transaction Report on each Business Day following the date of the Transaction (D+1) no later than 08:30 WIB. The reconciliation process for Transactions processed using the Aggregator Method can be carried out by the Merchant using the Successful Transaction Report.\n<\/li>\n
                        2. The Merchant is obliged to carry out daily reconciliation of the Successful Transaction Report provided by Media and the Merchant is obliged to send its confirmation back to Media no later than 10:00 WIB on the same day the Merchant receives the Successful Transaction Report from Media. If the Merchant does not provide confirmation to Media by the specified time, the Merchant is deemed to agree with the Successful Transaction Report provided by Media. The provisions on the delivery of the Successful Transaction Report and confirmation of the reconciliation results are governed by and carried out in accordance with the flow set out in the Operational Provisions.\n<\/li>\n
                        3. Following the Successful Transaction Report provided by Media, Media will then provide the Merchant with the Settlement Report on each Business Day no later than 15:00 WIB. The provisions on the implementation of fund transfer and settlement of Transactions are governed by and carried out in accordance with the flow set out in the Operational Provisions.\n<\/li>\n
                        4. If there is a mismatch in Transaction data between the Settlement Report provided by Media and the Merchant’s transaction report, the Merchant may submit a claim to Media regarding such mismatch or dispute of Transaction data no later than 3 (three) Business Days from the date the Settlement Report is sent by Media. If Media does not receive a claim from the Merchant within such 3 (three) Business Days, the Merchant is deemed to agree with the Settlement Report provided by Media.\n<\/li>\n
                        5. The submission of a claim\/complaint regarding a Transaction dispute to Media as referred to in item (iv) of this paragraph must be made by the Merchant via Media’s customer care email as stated in Article 12 paragraph (3) of these Terms and Conditions.\n<\/li>\n<\/ol>\n<\/li>\n
                        6. Non-Aggregator (Direct) Method\n
                            \n
                          1. The process of fund transfer, Transaction settlement, and reconciliation for PIAS Services using the Non-Aggregator (Direct) Method is governed by and carried out in accordance with the flow set out in the Operational Provisions.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
                          2. As an effort to resolve a mismatch or dispute of transaction data, the Parties will carry out an investigation starting from the date the claim\/complaint is submitted by the Merchant. If the investigation involves a Payment Channel Provider, the investigation period follows the period of each Payment Channel Provider.\n<\/li>\n<\/ol>\n

                            \n\t\t\tArticle 6 – Security Incidents and Suspicious Transactions\t<\/h2>\n\t
                              \n
                            1. Monitoring:<\/b> Media is entitled to regulate periodic monitoring that must be carried out by the Parties of all activities in the use of the PIAS Service. Monitoring is necessary to ensure that the cooperation between Media and the Merchant runs in accordance with the applicable provisions, agreements, and procedures, including to identify and anticipate the occurrence of Security Incidents and Suspicious Transactions.\n<\/li>\n
                            2. Reporting by the Parties:<\/b> If there is an indication or occurrence of a Security Incident or Suspicious Transaction, the Party that discovers such indication or occurrence is obliged to report the relevant Security Incident or Suspicious Transaction to the other Party, and the Parties shall coordinate with each other to handle and follow up on such indication or occurrence immediately after it becomes known.\n<\/li>\n
                            3. Investigation:<\/b> If there is an indication or occurrence of a Security Incident or Suspicious Transaction, the Parties agree to coordinate and cooperate to carry out an investigation. The investigation is carried out by the Parties by, at a minimum:\n
                                \n
                              1. identifying the parties involved or playing a role in the indication or occurrence;\n<\/li>\n
                              2. requesting information from the incident reporter to obtain the details or chronology of the Data Breach incident, if the indication or occurrence is a Data Breach;\n<\/li>\n
                              3. collecting and identifying data related to the indication or occurrence, including collecting the facts that occurred;\n<\/li>\n
                              4. assessing the impact of the occurrence;\n<\/li>\n
                              5. determining the severity of the occurrence; and\n<\/li>\n
                              6. determining the source and cause of the occurrence based on the severity.\n<\/li>\n
                              7. Investigation Period:\n
                                  \n
                                1. Fraud\/Misuse or Suspicious Transactions: 30 (thirty) calendar days from the date one of the Parties discovers the indication.\n<\/li>\n
                                2. Data Breach or System Failure: 14 (fourteen) calendar days from the date one of the Parties discovers the indication.\n<\/li>\n
                                3. Media is entitled to extend the investigation period as referred to in points (i) and (ii) above, if necessary.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
                                4. Enforcement or Handling:<\/b> In connection with the implementation of Enforcement or Handling of Security Incidents and\/or Suspicious Transactions, the Parties agree to carry out the provisions as set out in the Operational Provisions.\n<\/li>\n
                                5. Responsibility:<\/b> If a Security Incident and\/or Suspicious Transaction occurs due to the negligence, error, or omission, whether intentional or unintentional, of one of the Parties, that Party is obliged to be responsible for all consequences arising from such Security Incident and\/or Suspicious Transaction.\n<\/li>\n<\/ol>\n

                                  \n\t\t\tArticle 7 – Temporary Suspension and Reactivation of Service Due to Fraud Indications\t<\/h2>\n\t
                                    \n
                                  1. Media is entitled to carry out a Temporary Suspension of the PIAS service provision facility without any obligation to pay compensation in any form, in the event that:\n
                                      \n
                                    1. The Merchant does not pay the Subscription Fee;\n<\/li>\n
                                    2. The Merchant is indicated to have misused the PIAS Service and\/or breached these Terms and Conditions;\n<\/li>\n
                                    3. The Merchant has been subject to administrative sanctions by the Financial Services Authority (Otoritas Jasa Keuangan<\/em>), Bank Indonesia, and\/or other Government Agencies such that it is expected to affect its ability to perform its obligations under these Terms and Conditions;\n<\/li>\n
                                    4. There is a request from an authorized Government Agency;\n<\/li>\n
                                    5. There is an indication or occurrence of an event that threatens the security of Media’s data and\/or system;\n<\/li>\n
                                    6. There is an indication or occurrence of Fraud\/Misuse or Suspicious Transaction; and\/or\n<\/li>\n
                                    7. There is maintenance, repair, development, or change to the PIAS Service provided by Media that requires a Temporary Suspension to be carried out.\n<\/li>\n<\/ol>\n<\/li>\n
                                    8. During a Temporary Suspension, Media is entitled to:\n
                                        \n
                                      1. close the Merchant’s access to the PIAS Service; and\n<\/li>\n
                                      2. not carry out Transaction processing.\n<\/li>\n<\/ol>\n<\/li>\n
                                      3. The implementation of a Temporary Suspension will not stop the investigation process carried out by Media regarding an indication or occurrence that threatens the security of Media’s data and\/or system and\/or a transaction indicated to be a Suspicious Transaction that caused the Temporary Suspension.\n<\/li>\n
                                      4. If the cause of the Temporary Suspension has been successfully handled and resolved, Media may end the Temporary Suspension based on Media’s consideration and policy.\n<\/li>\n
                                      5. The Merchant may reactivate the PIAS Service after a Temporary Suspension imposed for the reason in paragraph (1) letter (a) of this Article, using the following procedure:\n
                                          \n
                                        1. The Merchant sends a Reactivation request to Media;\n<\/li>\n
                                        2. The Merchant is obliged to fill in and complete all requirements and provisions on the Reactivation form and send the form back to Media;\n<\/li>\n
                                        3. The Merchant is obliged to pay the Subscription Fee;\n<\/li>\n
                                        4. Media is entitled to carry out repeat CDD and ongoing due diligence (continuous monitoring by updating data and documents) on the Merchant that sends the Reactivation request form as provided in Article 3 paragraph (1) letter (b), and the results of such CDD form the basis for Media to approve or reject the Reactivation request, under the following conditions:\n
                                            \n
                                          1. If Media rejects the Merchant’s Reactivation request, Media is entitled to convert the Temporary Suspension into a Permanent Termination.\n<\/li>\n
                                          2. If Media approves the Merchant’s Reactivation request form, the Merchant is obliged to send proof of payment of the Subscription Fee.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
                                          3. After a Temporary Suspension caused by the reasons stated in paragraph (1) letters (b) – (e) of this Article ends, Media will reactivate and restore the Merchant’s access to the PIAS Service, provided that the Merchant is obliged to send a request via email for Reactivation of the PIAS Service.\n<\/li>\n
                                          4. Media may convert a Temporary Suspension into a Permanent Termination of the Parties’ cooperation regarding the provision of the PIAS Service, in the event that one (or more) of the following conditions occurs:\n
                                              \n
                                            1. The cause of the Temporary Suspension originates from the Merchant’s negligence or error, and the Merchant is unable to resolve the cause of the Temporary Suspension within the period determined by Media;\n<\/li>\n
                                            2. The impact arising from the cause of the Temporary Suspension cannot be recovered or has a significant impact on the implementation of the cooperation, such that, in Media’s consideration, the cooperation of the Parties should be terminated;\n<\/li>\n
                                            3. The Merchant violates the provisions of Applicable Regulations;\n<\/li>\n
                                            4. The Merchant is proven to have violated the provisions of a Payment Channel Provider or is blocked by a Payment Channel Provider;\n<\/li>\n
                                            5. The Merchant has been subject to sanctions in the form of license revocation by the Financial Services Authority (Otoritas Jasa Keuangan<\/em>), Bank Indonesia, and\/or other Government Agencies such that it is expected to affect its ability to perform its obligations under these Terms and Conditions;\n<\/li>\n
                                            6. There is a request from an authorized Government Agency and\/or Payment Channel Provider to terminate the cooperation with the Merchant.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                              \n\t\t\t Article 8 – Term and Termination of Cooperative Relations\t<\/h2>\n\t
                                                \n
                                              1. These Terms and Conditions take effect from the date they are signed by the Parties and may be terminated by either Party by giving written notice to the other Party regarding such termination no later than 30 (thirty) calendar days before the desired effective date of termination of the cooperation, accompanied by the reasons for such termination.\n<\/li>\n
                                              2. The obligation to give written notice as referred to in paragraph (1) of this Article is waived in the event that:\n
                                                  \n
                                                1. Media converts a Temporary Suspension into a Permanent Termination because of the conditions stated in Article 7 paragraph (7) of these Terms and Conditions.\n<\/li>\n
                                                2. There is an indication that the Merchant is carrying out business activities that are contrary to or in violation of the law or carrying out business activities included in the Negative List of Prohibited Merchant Businesses as set out in the Operational Provisions;\n<\/li>\n
                                                3. an error, violation, and\/or negligence occurs by one of the Parties in performing any of its obligations under these Terms and Conditions, and after at least 1 (one) written warning\/notice has been given, the Party at fault, in violation, and\/or negligent is still unable, within 30 (thirty) calendar days, to rectify its error, violation, and\/or negligence;\n<\/li>\n
                                                4. the business license of one of the Parties is revoked or suspended by Bank Indonesia and\/or other authorized Government Agencies, whether in part or in whole;\n<\/li>\n
                                                5. one of the Parties is liquidated or liquidates itself (other than due to a merger or consolidation);\n<\/li>\n
                                                6. one of the Parties is declared bankrupt based on a court decision that has permanent legal force;\n<\/li>\n
                                                7. in the consideration of one of the Parties, the other Party has committed a violation of Applicable Regulations, including money laundering, terrorism financing, or corruption, which violation may affect the implementation of the cooperation, cause loss to the other Party, and\/or misuse data and\/or the PIAS Service; and\/or\n<\/li>\n
                                                8. there is a decision of an authorized court or an order from a Government Agency or Applicable Regulations that requires one of the Parties to terminate the cooperation.\n<\/li>\n<\/ol>\n

                                                  Accordingly, termination of the cooperation may be carried out directly and immediately by one of the Parties.<\/p>\n<\/li>\n

                                                9. Termination of the cooperation caused by this Article does not eliminate the rights and obligations of each Party that arose before the termination of the cooperation took place.\n<\/li>\n
                                                10. The Parties hereby agree to settle the calculation of any overpayment or underpayment between the Parties no later than 1 (one) week after the effective date of termination of the cooperation.\n<\/li>\n
                                                11. The Parties hereby agree to waive the application of the provisions of Articles 1266 and 1267 of the Indonesian Civil Code (KUHPerdata<\/em>) in connection with the termination of the cooperation as referred to in this Article.\n<\/li>\n<\/ol>\n

                                                  \n\t\t\tArticle 9 – Confidentiality\t<\/h2>\n\t
                                                    \n
                                                  1. The following matters constitute confidential information, including but not limited to (hereinafter referred to as “Confidential Information<\/b>“):\n
                                                      \n
                                                    1. the business or affairs of the Disclosing Party, including but not limited to commercial information, business information, trade secrets or know-how, marketing strategies, ideas, concepts, financial conditions and information, operations, personnel details, technology and\/or design models, processes, procedures, and security approaches that may be provided by the Disclosing Party and may from time to time be provided to the Receiving Party in accordance with these Terms and Conditions;\n<\/li>\n
                                                    2. any information or data relating to concepts and ideas, technology, formulas or improvements, adjustments, or parameterization that have commercial value and are not publicly available, including but not limited to all secrets and proprietary rights in concepts, documentation, reports, data specifications, hardware and software inventories, hardware, software configurations, network topologies, system diagrams, database schemas, IP addresses, source code, object code, flow charts, databases, and inventions, whether patentable or copyrightable or not, belonging to the Disclosing Party or which may have been obtained by the Disclosing Party from third parties;\n<\/li>\n
                                                    3. other information shared with the Receiving Party in which the Disclosing Party has a business, proprietary, or ownership interest or has a legal obligation to protect, whether received from third parties\/vendors\/personnel of the Disclosing Party in any form, which the Disclosing Party considers confidential and which may fairly be regarded as confidential and which may be received, accessed, or obtained by the Receiving Party during the period of the cooperation;\n<\/li>\n<\/ol>\n<\/li>\n
                                                    4. The Receiving Party is prohibited from causing Representatives to use Confidential Information for any purpose except as necessary to implement, perform, or enforce these Terms and Conditions. The Receiving Party will implement commercially reasonable administrative, technical, and physical safeguards designed to: (a) ensure the security and confidentiality of the Confidential Information; (b) protect against anticipated threats or hazards to the security of the Confidential Information; and (c) protect against unauthorized access to or use of the Confidential Information. Before disclosing Confidential Information to authorized recipients, the Receiving Party must inform them of the confidential nature of the Confidential Information and require them to comply with the requirements of these Terms and Conditions. The Receiving Party will promptly notify the Disclosing Party if the Receiving Party discovers any improper use or disclosure of Confidential Information and will promptly initiate all reasonable efforts to investigate and remedy the cause of such improper use or disclosure.\n<\/li>\n
                                                    5. Paragraph (2) of this Article does not prohibit the disclosure or use by a Party of Confidential Information, if and to the extent that:\n
                                                        \n
                                                      1. the disclosure of the Confidential Information is required under Applicable Regulations or by any Government Agency;\n<\/li>\n
                                                      2. the disclosure of the Confidential Information is required in the context of court legal proceedings arising from the cooperation (or any agreement entered into under these Terms and Conditions) or the disclosure is made to a Government Agency in connection with the Tax affairs of the Disclosing Party;\n<\/li>\n
                                                      3. the information has been or is being independently developed by the Receiving Party without violating these Terms and Conditions;\n<\/li>\n
                                                      4. the information is publicly available or becomes publicly available (other than as a result of a breach of these Terms and Conditions); or\n<\/li>\n
                                                      5. the other Party has given its prior written consent to the disclosure of the Confidential Information;\n<\/li>\n<\/ol>\n

                                                        provided that prior to the disclosure of any information under paragraph 3 letters (a) and (b) of this Article (or after, if prior disclosure is not possible), the Party will, to the extent permitted by law, promptly notify the other Party of the need to disclose such information.<\/p>\n<\/li>\n

                                                      6. Each Party is permitted to disclose Confidential Information to its officers, its employees, its affiliated companies, and\/or other third parties appointed by it (collectively referred to as the “Representatives<\/b>“) as necessary to know the Confidential Information for the same purpose as the Confidential Information received by it. The Receiving Party agrees to take all necessary precautions to maintain the confidentiality of the Confidential Information in connection with these Terms and Conditions, including the implementation of these Terms and Conditions, and accordingly is obliged to provide all necessary protection against any unauthorized disclosure, imitation, or use, and to require its Representatives who receive such Confidential Information to be bound by the obligation to maintain the confidentiality of the Confidential Information in accordance with these Terms and Conditions.\n<\/li>\n
                                                      7. The obligations referred to in this Article remain binding on the Parties even after the cooperation has ended.\n<\/li>\n<\/ol>\n

                                                        \n\t\t\tArticle 10 – Personal Data\t<\/h2>\n\t
                                                          \n
                                                        1. The Parties are obliged to maintain the confidentiality and security of the Personal Data they receive from the implementation of these Terms and Conditions, including but not limited to Personal Data belonging to Users and\/or the Merchant.\n<\/li>\n
                                                        2. Any collection, storage, utilization, transmission, disclosure, and\/or deletion and\/or destruction of Personal Data by the Parties must first be approved by the data subject of such Personal Data and carried out in accordance with Applicable Regulations on personal data protection. The data subject who owns the Personal Data is also entitled to change or withdraw their consent, and to request the deletion and\/or destruction of their Personal Data.\n<\/li>\n
                                                        3. The Parties agree to always comply with the provisions of Applicable Regulations on personal data protection, including those concerning the existence of a function within each Party responsible for consumer data security, data protection mechanisms, particularly for Users’ Personal Data, and mechanisms for consent, withdrawal, and deletion of data, as relevant to the implementation of these Terms and Conditions.\n<\/li>\n
                                                        4. The Merchant is obliged to submit proof of the data subject’s consent as referred to in this Article to Media, if requested by Media, the Payment Channel Provider, and\/or an authorized Government Agency.\n<\/li>\n
                                                        5. The collection, storage, utilization, transmission, disclosure, and\/or deletion and\/or destruction of Personal Data must be carried out solely for the benefit of the relevant data subject.\n<\/li>\n<\/ol>\n

                                                          \n\t\t\tArticle 11 – Complaint Handling and Resolution\t<\/h2>\n\t
                                                            \n
                                                          1. The Parties agree to handle and resolve complaints, whether independently or jointly, for each complaint received.\n<\/li>\n
                                                          2. Each Party is obliged to provide facilities for handling and resolving complaints. Each complaint received by a Party will go through the procedures applied by the Party that receives the complaint.\n<\/li>\n
                                                          3. All complaints in connection with Transactions are made in writing or orally via email or telephone, as follows:\n

                                                            Media<\/b><\/p>\nPT Media Indonusa
                                                            \nTel. : +62 21 38901800
                                                            \nEmail : customercare@faspay.co.id\n

                                                            Merchant<\/b><\/p>\n

                                                            As informed by the Merchant in the Faspay Registration Form.<\/p>\n<\/li>\n

                                                          4. If one of the Parties receives a complaint that is the responsibility of the other Party, the Party that receives the complaint is obliged to immediately forward the complaint to the other Party responsible for the complaint.\n<\/li>\n
                                                          5. The handling and resolution of correspondence related to the operational and technical aspects of the implementation of the PIAS Service and\/or Transactions will be carried out within a maximum of 20 (twenty) Business Days and may be extended for a further 20 (twenty) Business Days, if there are certain conditions that require such extension in accordance with the provisions of Bank Indonesia on consumer protection and related laws and regulations.\n<\/li>\n
                                                          6. The Parties are obliged to comply with Applicable Regulations on consumer protection as relevant to these Terms and Conditions.\n<\/li>\n<\/ol>\n

                                                            \n\t\t\tArticle 12 – Notices and Correspondence\t<\/h2>\n\t
                                                              \n
                                                            1. All notices and correspondence between the Parties in connection with these Terms and Conditions are made in writing by registered mail, courier\/expedition company, internal courier, fax, or email, and addressed as follows:\n

                                                              Media<\/b><\/p>\nPT Media Indonusa
                                                              \nGraha Astel
                                                              \nJL. PINTU AIR RAYA NO. 2A,
                                                              \nPasar Baru Village\/Sub-district, Sawah Besar District,
                                                              \nCentral Jakarta Administrative City,
                                                              \nDKI Jakarta Province, Postal Code: 10710\nNotices and correspondence related to commercial aspects and continuation of the cooperation:
                                                              \nTel. : +62 21 38901800
                                                              \nEmail : sales@faspay.co.id
                                                              \nAttn. : Sales\n

                                                              Notices and correspondence related to the operational and technical aspects of the implementation of the PIAS Service and\/or Transactions:<\/p>\nTel. : +62 21 38901800
                                                              \nEmail : customercare@faspay.co.id\n

                                                              Merchant<\/b><\/p>\n

                                                              As informed by the Merchant in the Faspay Registration Form.<\/p>\n<\/li>\n

                                                            2. Notices and correspondence are deemed to have been received, if:\n
                                                                \n
                                                              1. Within 5 (five) Business Days after the letter is sent by registered mail.\n<\/li>\n
                                                              2. Upon proof of receipt signed by a representative of the Parties, if the letter is sent through a courier\/expedition company or through the internal courier of each Party.\n<\/li>\n
                                                              3. Upon proof of delivery, if made via fax or email.\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                \n\t\t\tArticle 13 – Force Majeure\t<\/h2>\n\t
                                                                  \n
                                                                1. Force majeure is an event or circumstance that is beyond the control of one Party or the Parties (“Force Majeure<\/b>“). Events of Force Majeure include, but are not limited to, the following:\n
                                                                    \n
                                                                  1. Floods, earthquakes, landslides, volcanic eruptions, tsunamis, major fires, lightning, outbreaks of disease.\n<\/li>\n
                                                                  2. Riots, war, unrest, mass strikes, demonstrations.\n<\/li>\n
                                                                  3. Disconnection\/disruption of the electricity network, technology and\/or telecommunications, malfunction of the system in whole or in part beyond the control of each Party.\n<\/li>\n
                                                                  4. Disruption of the banking system of the Payment Channel Provider that prevents the fund transfer process from being carried out on time.\n<\/li>\n
                                                                  5. Government actions, including but not limited to those in the economic field (monetary policy), changes in regulations, laws, and policies of Government Agencies that prevent the fulfillment of the rights and obligations of each Party under these Terms and Conditions.\n<\/li>\n<\/ol>\n<\/li>\n
                                                                  6. No Party can be held responsible for the occurrence of such Force Majeure circumstances or events.\n<\/li>\n
                                                                  7. The Party experiencing a Force Majeure event must notify the other Party in writing, accompanied by proper evidence, no later than 3 x 24 hours from the time the Force Majeure event occurs. Failure to give this notice will result in the Force Majeure event not being recognized.\n<\/li>\n
                                                                  8. The requirement to give notice of the occurrence of Force Majeure as referred to in paragraph (3) of this Article does not apply if the Force Majeure is general, regional, national, and\/or international in nature, such that it is deemed to be known to the Parties.\n<\/li>\n
                                                                  9. If Force Majeure has occurred with the evidence referred to in this Article, the Parties agree to settle, by deliberation, all rights and obligations that should have been performed by the Parties.\n<\/li>\n
                                                                  10. If such Force Majeure continues for more than 60 (sixty) calendar days and the Party experiencing the Force Majeure event cannot continue to perform its rights and obligations under these Terms and Conditions, either Party may unilaterally terminate the cooperation while still observing the provisions on termination of the cooperation as stated in Article 8 of these Terms and Conditions.\n<\/li>\n<\/ol>\n

                                                                    \n\t\t\tArticle 14 – Disputes\t<\/h2>\n\t
                                                                      \n
                                                                    1. The Parties agree that all kinds of disputes that may arise in the cooperation or in its implementation will, in principle, be resolved through deliberation to reach consensus.\n<\/li>\n
                                                                    2. If an agreement cannot be reached through deliberation within 60 (sixty) days, both Parties agree to submit the dispute to the Central Jakarta District Court.\n<\/li>\n<\/ol>\n

                                                                      \n\t\t\tArticle 15 – Amendments\t<\/h2>\n\t
                                                                        \n
                                                                      1. Media always strives to provide the best service to the Merchant in the provision of the PIAS Service, and therefore Media is entitled to amend these Terms and Conditions to adapt to business developments and the legal provisions applicable in Indonesia.\n<\/li>\n
                                                                      2. Amendments to these Terms and Conditions may change from time to time and will be uploaded to Media’s website with prior notice to the Merchant; accordingly, Media urges the Merchant to carefully read the amendments to these Terms and Conditions and to check this page from time to time to be aware of any changes made.\n<\/li>\n
                                                                      3. Changes related to the Service Fee as referred to in Article 4 paragraph (3) of these Terms and Conditions may be made simply by written notice from Media to the Merchant 1 (one) Business Day in advance, without the need to prepare an Amendment\/Addendum to these Terms and Conditions and\/or the Faspay Registration Form.\n<\/li>\n
                                                                      4. The Parties hereby agree that in the event of a change to the Operational Provisions related to the PIAS Service provided by Media, such change need only be notified by Media to the Merchant in writing (or via email).\n<\/li>\n
                                                                      5. For the avoidance of doubt, under any circumstances the Merchant understands and agrees that the most current and applicable version of these Terms and Conditions is the version uploaded on Media’s website. Accordingly, the Merchant agrees not to submit any claim or lawsuit of any kind in connection with any differences from other versions. By continuing to use the PIAS Service, the Merchant declares that it has read, understood, and agreed to be bound by every amendment to these Terms and Conditions.\n<\/li>\n<\/ol>\n

                                                                        \n\t\t\tArticle 16 – Operational Provisions and Differences\t<\/h2>\n\t
                                                                          \n
                                                                        1. The Merchant is obliged to comply with the terms, conditions, procedures, and processes contained in the Operational Provisions, which can be accessed through the following link: https:\/\/faspay.co.id\/id\/ftnc-ops-business-billing\/<\/a> (the “Operational Provisions<\/b>“).\n<\/li>\n
                                                                        2. The Operational Provisions constitute one whole and an inseparable part of, and form a single whole with, these Terms and Conditions. If there is a conflict between the Operational Provisions and the Articles of these Terms and Conditions, the Articles of these Terms and Conditions shall prevail and be binding, except in connection with a change of provisions as referred to in Article 16 paragraph (3) of these Terms and Conditions.\n<\/li>\n
                                                                        3. If there is a difference in the statement of amounts, sizes, and so forth between the statement in figures and the statement in words, the statement in words shall be binding for implementation.\n<\/li>\n<\/ol>\n

                                                                          \n\t\t\tArticle 17 – Intellectual Property Rights\t<\/h2>\n\t
                                                                            \n
                                                                          1. The Parties will respect and protect the Intellectual Property Rights of each Party, including but not limited to copyrights, patents, trademarks, service marks, trade secrets, industrial designs, logos, and other similar rights in accordance with applicable legal provisions, whether registered or unregistered (“IPR<\/b>“).\n<\/li>\n
                                                                          2. Each Party hereby undertakes not to use the other Party’s IPR for purposes other than those stipulated in these Terms and Conditions without the express written consent of the other Party.\n<\/li>\n
                                                                          3. Nothing in these Terms and Conditions shall be deemed to grant, transfer, or release, or imply the grant, transfer, or release of, the IPR owned by each Party to the other Party.\n<\/li>\n<\/ol>\n

                                                                            \n\t\t\tArticle 18 – Representations and Warranties\t<\/h2>\n\t
                                                                              \n
                                                                            1. The Parties represent and warrant that each Party is a legal entity business duly established under the laws and regulations applicable in the Republic of Indonesia and is legally competent to own assets and to perform legal acts and its business activities within the territory of the Republic of Indonesia, and holds licenses issued by the Government Agencies authorized to regulate and supervise the business activities carried out by each Party.\n<\/li>\n
                                                                            2. The Parties represent and warrant that the signing of the Faspay Registration Form by each Party and the exercise of each Party’s rights and\/or performance of its obligations under these Terms and Conditions do not conflict with the Articles of Association of each Party and do not violate any legal provision or regulation or order or decision of any Government Agency binding on each Party. Each Party has taken all necessary actions and obtained all approvals and\/or permits in accordance with the provisions of the Articles of Association of each Party and\/or Applicable Regulations, to sign and carry out the cooperation.\n<\/li>\n
                                                                            3. The Parties represent and warrant that their representatives who sign the Faspay Registration Form are duly authorized, entitled, and have the power to enter into, perform, and enforce, and have taken all necessary actions to authorize the entry into, performance, and enforcement by it of these Terms and Conditions and the transactions contemplated under these Terms and Conditions, and accordingly are legally authorized to act, such that the cooperation between the Parties under the Faspay Registration Form constitutes a valid cooperation that is binding on the Parties.\n<\/li>\n
                                                                            4. The Merchant warrants and agrees to comply and cooperate with Media in order to comply with the CDD policy adopted by Media in accordance with Applicable Regulations, including but not limited to collecting all documentation and information belonging to the Merchant and\/or Users that is necessary for compliance with the principles of implementing Anti-Money Laundering and Counter-Terrorism Financing (AML-CFT). The Merchant warrants that every document provided to Media is an official, valid, and still effective document and that all information stated in such document is true, in accordance with the actual circumstances, and is not a fabrication, deception, or falsehood, and complies with the provisions or Applicable Regulations.\n<\/li>\n
                                                                            5. The Merchant hereby warrants that, in connection with the implementation of the cooperation, the Merchant will not carry out illegal (unlawful) business activities and transactions that violate or are contrary to laws and regulations, including but not limited to gambling, narcotics, pornography, firearms, sharp weapons, narcotics, or any criminal offense; will not carry out business activities and transactions that contain elements of political violations or SARA (ethnicity, religion, race, and inter-group relations), radicalism, or terrorism; and will not carry out business activities and transactions related to suspicious transactions and\/or indicated as fraud.\n<\/li>\n
                                                                            6. The Merchant warrants and agrees to follow the provisions set by the Payment Channel Providers and Applicable Regulations issued by the competent authorities (including but not limited to Bank Indonesia, the Financial Services Authority (Otoritas Jasa Keuangan<\/em>), PPATK (the Indonesian Financial Transaction Reports and Analysis Center), and other Government Agencies) in relation to the implementation of these Terms and Conditions.\n<\/li>\n
                                                                            7. If there is any claim, lawsuit, and\/or demand in connection with the provisions of this Article, the Merchant hereby bears full responsibility for resolving it and holds Media harmless from any such claim, lawsuit, and\/or demand.\n<\/li>\n<\/ol>\n

                                                                              \n\t\t\tArticle 19 – Default, Limitation of Liability, and Compensation\t<\/h2>\n\t
                                                                                \n
                                                                              1. One or more of the events stated below constitutes an event of default (“Default<\/b>“) under these Terms and Conditions:\n
                                                                                  \n
                                                                                1. One of the Parties violates a provision stated in these Terms and Conditions (the “Breaching Party<\/b>“) which materially affects the implementation of the cooperation and this has been notified in writing by the other aggrieved Party (the “Aggrieved Party<\/b>“) to the Breaching Party, but the Breaching Party fails to remedy such violation;\n<\/li>\n
                                                                                2. If any representation and warranty given by one of the Parties under these Terms and Conditions is untrue or inaccurate and may result in material loss to the other Party’s ability to perform its obligations under these Terms and Conditions;\n<\/li>\n
                                                                                3. One of the Parties carries out a business prohibited by law or by a regulator, or is included in the National Blacklist;\n<\/li>\n<\/ol>\n<\/li>\n
                                                                                4. If the Aggrieved Party declares that a Default has occurred caused by the Breaching Party as referred to in paragraph (1) above, the Aggrieved Party may terminate the cooperation in accordance with the provisions of Article 8 of these Terms and Conditions.\n<\/li>\n
                                                                                5. To the extent permitted by Applicable Regulations, the Breaching Party is responsible for and obliged to pay compensation for all actual losses of a material nature that arise in or are directly suffered by the Aggrieved Party, the calculation of which losses will be carried out and agreed by the Parties. The Breaching Party shall indemnify and hold harmless the Aggrieved Party from any claims, demands, and\/or lawsuits from any third party in connection with the Default committed by the Breaching Party that may arise in the future, which the Aggrieved Party succeeds in proving to be the fault and\/or negligence of the Breaching Party. In such a case, the Parties agree that the compensation that can be provided by the Breaching Party is limited to a maximum amount equal to the Service Fee that has been paid.\n<\/li>\n
                                                                                6. To the extent permitted by Applicable Regulations, Media is hereby not liable and the Merchant agrees not to submit claims to Media for any consequences, losses, and\/or damages arising from, but not limited to:\n
                                                                                    \n
                                                                                  1. (i) loss of use; (ii) loss of profits; (iii) loss of revenue; (iv) loss of data; (v) loss of anticipated profits, in each case whether direct or indirect;\n<\/li>\n
                                                                                  2. indirect losses, immaterial losses, incidental, special, or consequential losses, arising from or in connection with the fault of the Merchant, the Payment Channel Providers, and\/or other third parties, including but not limited to any loss resulting therefrom, whether or not Media has been advised of the possibility of such loss;\n<\/li>\n
                                                                                  3. the buying and selling of goods and\/or services that underlie the occurrence of the Transaction;\n<\/li>\n
                                                                                  4. the failure to carry out a Transaction because carrying it out would violate a provision of law and Applicable Regulations;\n<\/li>\n
                                                                                  5. an order from an authorized Government Agency or under a provision of Applicable Regulations requiring Media to stop processing the related Transaction or to block the PIAS Service;\n<\/li>\n
                                                                                  6. use of the PIAS Service that is not in accordance with these Terms and Conditions or other derivative provisions;\n<\/li>\n<\/ol>\n<\/li>\n
                                                                                  7. Media always strives to keep the PIAS Service in a safe, comfortable, and well-functioning condition. However, Media cannot guarantee that the PIAS Service will operate continuously or that access to the Faspay Merchant dashboard will always be flawless.\n<\/li>\n
                                                                                  8. Media cannot deny the possibility that the Faspay Merchant dashboard may at any time be inaccessible, under repair, or experience obstacles that Media will fix as soon as possible. The Merchant’s use of the PIAS Service and the Faspay Merchant dashboard is at the Merchant’s own risk. The PIAS Service and the Faspay Merchant dashboard are provided by Media to the Merchant on an “as is” and “as available” basis.\n<\/li>\n
                                                                                  9. Media disclaims any warranty that the PIAS Service and the Faspay Merchant dashboard and the features therein will operate without interruption or will be free from minor defects or errors that do not materially affect performance, or that all features on the Faspay Merchant dashboard are designed to meet all of the Merchant’s needs.\n<\/li>\n
                                                                                  10. The Merchant acknowledges and agrees that if the Merchant suffers any loss in its use of the PIAS Service that is proven to have been caused by the error or negligence of Media, Media’s liability to the Merchant or to third parties is limited to the amount of the Service Fee that has been paid. This is the maximum amount that Media will bear under any circumstances for actual (material) losses that have been proven to have been suffered. In such a case, the Parties agree that the compensation that can be provided by Media is limited to a maximum amount equal to the Service Fee that has been paid in connection with the Transaction dispute that occurred.\n<\/li>\n
                                                                                  11. The Merchant hereby agrees to release Media from claims for compensation and to indemnify Media (including its affiliates, directors, commissioners, shareholders, employees, and\/or legal representatives) against any claims or demands, including reasonable legal costs, made by third parties arising from the Merchant’s breach of these Terms and Conditions, improper use of the PIAS Service and\/or the Faspay Merchant dashboard, and\/or the Merchant’s violation of applicable laws and regulations or the rights of third parties.\n<\/li>\n<\/ol>\n

                                                                                    \n\t\t\tArticle 20 – Publication, Outreach, and Promotion\t<\/h2>\n\t
                                                                                      \n
                                                                                    1. Each Party, whether individually or jointly, may carry out publication, advertising, promotion, outreach, and education activities at a cost based on an agreement between Media and the Merchant, the content of the materials and methods of implementation of which, if necessary, will be set out in a separate Minutes of Agreement that will constitute one whole and an inseparable part of these Terms and Conditions and the Faspay Registration Form.\n<\/li>\n
                                                                                    2. The Merchant agrees that, in the context of marketing and promotional activities, Media is entitled to place the Merchant’s name and logo on marketing and promotional media in accordance with the procedures set out in these Terms and Conditions.\n<\/li>\n
                                                                                    3. Media agrees that, in the context of marketing and promotional activities, the Merchant is entitled to place Media’s name and logo on marketing and promotional media in accordance with the procedures set out in these Terms and Conditions.\n<\/li>\n
                                                                                    4. The period of use of each Party’s logo as stated in paragraphs (2) and (3) of this Article is for as long as the Parties’ cooperation under the Faspay Registration Form and these Terms and Conditions is carried out.\n<\/li>\n<\/ol>\n

                                                                                      \n\t\t\tArticle 21 – Miscellaneous\t<\/h2>\n\t
                                                                                        \n
                                                                                      1. The Merchant may not assign its rights and obligations under these Terms and Conditions, whether in part or in whole, to any other Third Party without the prior written consent of Media.\n<\/li>\n
                                                                                      2. Entire Agreement.<\/b> These Terms and Conditions (together with each document referred to in these Terms and Conditions) and their respective appendices constitute the entire agreement between the Parties in the cooperation and entirely cancel, terminate, and supersede all prior negotiations, agreements, and commitments, whether formal or informal, oral or written, relating to the subject matter of these Terms and Conditions. No other representation, warranty, or commitment may be implied from any information or statement made in connection with the transactions contemplated in these Terms and Conditions except as expressly stated in these Terms and Conditions.\n<\/li>\n
                                                                                      3. The Parties agree to carry out the cooperation in good faith and with full responsibility.\n<\/li>\n
                                                                                      4. All rights and obligations of the Parties arising under these Terms and Conditions shall be governed by and construed in accordance with the Applicable Regulations of the Republic of Indonesia.\n<\/li>\n
                                                                                      5. All provisions and conditions in these Terms and Conditions apply to and bind the signing Parties, their successors, and those who obtain benefit therefrom.\n<\/li>\n
                                                                                      6. The failure or delay of one Party to take action against the other Party in connection with the other Party’s negligence and\/or failure to fulfill the terms and conditions in these Terms and Conditions shall not be construed as a waiver of the right to take action by the aggrieved Party. The negligent and\/or failing Party remains obliged to perform the remedy with or without a request from the aggrieved Party.\n<\/li>\n
                                                                                      7. If at any time after the commencement date of the cooperation under the Faspay Registration Form, any provision of these Terms and Conditions is declared by a competent regulatory authority or a court with competent jurisdiction to be invalid, void, illegal, no longer effective, inapplicable, or unenforceable, such provision or part thereof will be deemed deleted from these Terms and Conditions and the invalidity of such provision will have no effect on and will not reduce the binding enforceability of any other provision of these Terms and Conditions, so that the other terms and conditions will remain in full force and effect. The Parties agree to replace such ineffective provision with a new provision adjusted pursuant to a further written agreement between the Parties.\n<\/li>\n
                                                                                      8. Each Party must bear and pay its own costs and expenses incurred by it in connection with the negotiation, procurement, and implementation of the cooperation.\n<\/li>\n
                                                                                      9. These Terms and Conditions may be translated into English. In the event of any difference in interpretation between the Indonesian version and the English version, the Indonesian version shall prevail and the Merchant is advised to refer to the Indonesian version.\n<\/li>\n<\/ol>\n\n","protected":false},"excerpt":{"rendered":"

                                                                                        Term and Condition Payment Gateway Service Faspay Billing Last Update: 10\/15\/2026 (Versi 3.5) Table of Content Article 1 – Definition Article 2 – Scope of Cooperation Article 3 – Rights and Obligations of the Parties Article 4 – Service Fee, Subscription Fee and Tax Article 5 – Transaction Process, Fund Settlement Process, and Reconciliation Article…<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-69638","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/pages\/69638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/comments?post=69638"}],"version-history":[{"count":8,"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/pages\/69638\/revisions"}],"predecessor-version":[{"id":72825,"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/pages\/69638\/revisions\/72825"}],"wp:attachment":[{"href":"https:\/\/faspay.co.id\/en\/wp-json\/wp\/v2\/media?parent=69638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}