{"id":41758,"date":"2022-11-22T15:35:04","date_gmt":"2022-11-22T08:35:04","guid":{"rendered":"https:\/\/faspay.co.id\/?page_id=41758"},"modified":"2025-08-20T21:27:14","modified_gmt":"2025-08-20T14:27:14","slug":"ftnc-ops-sendme","status":"publish","type":"page","link":"https:\/\/faspay.co.id\/en\/ftnc-ops-sendme\/","title":{"rendered":"Ketentuan Operasional Faspay SendMe"},"content":{"rendered":"\n\n\tFund Transfer Service
\n<\/strong>Operational Terms<\/strong>\n\t

This Funds Transfer Service Operational Terms (“Operational Terms<\/strong>“) regulates specific terms and conditions related to operations in the use of Faspay SendMe services for fund transfer through interbank remittance channel (“Faspay SendMe – Disburse to Bank Account<\/strong>“) and Faspay SendMe services for fund transfer to E-Money account (“Faspay SendMe – Disburse to<\/strong> E-Money<\/strong>\/E-Wallet<\/strong>“), (hereinafter Bank Disbursement and E-Money\/E-Wallet Disbursement services (referred to as “Fund Transfer Services”).\u00a0<\/p>\n

In this Operational Terms, the use of the word “Media” refers to PT Media Indonusa. Meanwhile, the use of the word “Partner” in this Operational Terms refers to any party that uses Fund Transfer Services provided by Media and has a legal relationship with Media based on the Cooperation Agreement on Fund Transfer Service (“Agreement<\/strong>“) or the Faspay Services Usage Agreement (“Faspay Registration Form<\/strong>“).\u00a0<\/p>\n

Media and Partner are collectively referred to as the “Parties” and each is referred to as “Party”.\u00a0<\/p>\n

This Operational Terms is an integral and inseparable part of:\u00a0<\/p>\n

    \n
  1. \n

    Agreement (in the event of cooperation between Partner and Media using an Agreement); or<\/p>\n<\/li>\n

  2. \n

    Faspay Registration Form (in the event of cooperation between Partner and Media using the Faspay Registration Form).<\/p>\n<\/li>\n<\/ol>\n

    By signing Agreement or Faspay Registration Form, Partner is deemed to have read, understood, comprehend, and agreed to the entire contents of this Operational Terms including any changes that can be made by Media from time to time, and Partner is considered to have agreed to appoint Media as a Fund Transfer Services provider which is needed by Partner to carry out fund transfer activities (“Fund Transfer<\/strong>“) to the party mentioned in the Fund Transfer instruction to receive the funds (“Fund Recipient<\/strong>“).\u00a0<\/p>\n\t\t\t\t\tA. Special Operational Terms of Fund Transfer Services to Domestic Bank Account<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

      \n
    1. \n

      Partner agrees that the maximum nominal value that Partner can transfer per transaction is:<\/p>\n

        \n
      1. \n

        IDR 50,000,000.00 (fifty million Rupiah) for Fund Transfer using Disburse to Bank Account service.<\/p>\n<\/li>\n

      2. \n

        IDR 5,000,000.00 (five million Rupiah) to transfer to an E-Money account using E-Money\/E-Wallet Disbursement service.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n

      3. \n

        Partner agrees that the total nominal value that Partner can transfer per day is IDR 50,000,000.00 (fifty million Rupiah) (“Daily Nominal Total<\/strong>“). Changes to the Daily Nominal Total can be made by Partner submitting a prior written request to Media. Media may accept or reject the request for Changes to the Daily Nominal Total submitted by Partner or conduct periodic reviews of the Daily Total Nominal.<\/p>\n<\/li>\n

      4. \n

        The execution of Fund Transfer can be done in real-time by Media according to Partner’s instructions except for the Fund Transfer instructions given at 22.00 WIB – 05.00 WIB, which shall follow the provisions of the destination bank and\/or channel provider of E-Money disbursement services.<\/p>\n<\/li>\n

      5. \n

        Partner shall give a Fund Transfer instruction to Media to conduct the Fund Transfer in accordance with the Fund Transfer Services needed by Partner:<\/p>\n

          \n
        1. \n

          In the event that Partner gives a Fund Transfer instruction to use Disburse to Bank Account service, the instruction shall contain some information, including, among others: data on the Fund Recipient, the nominal value that will be transferred, a description or statement of the transfer, the name and account number of the Fund Recipient (data\/information that shall be provided by Partner on the Fund Transfer instructions can be updated by Media from time to time).<\/p>\n<\/li>\n

        2. \n

          In the event that Partner gives a Fund Transfer instruction to use E-Money\/E-Wallet Disbursement service, the instruction shall contain some information, including, among others: the Fund Recipient’s data (name and mobile phone number), the name of the E-Money\/E-Wallet platform used by the Fund Recipient, as well as the Top Up nominal value (data\/information that shall be provided by Partner in the Fund Transfer instruction can be updated by Media from time to time).<\/p>\n<\/li>\n

        3. \n

          In the event that the Partner, when performing a transaction request, receives a Failed or Error response, the Partner shall refer to the Response Code as set forth in the official technical documentation accessible through the following links:<\/p>\n

          SNAP: https:\/\/docs.faspay.co.id\/merchant-integration\/api-reference-1\/sendme\/error-code-and-response-code<\/a><\/p>\n

          Non-SNAP: https:\/\/docs.faspay.co.id\/merchant-integration\/api-reference-1\/snap\/snap-disbursement\/response-code<\/a><\/p>\nIn the event that the relevant Response Code is not listed in the aforesaid technical documentation, the Partner shall immediately contact Faspay’s Technical Team through Customer Service for clarification and further action.<\/li>\n

        4. \n

          In the event that the Partner receives a Failed notification in the course of performing a transaction, any retry attempt shall be carried out strictly by using the same Transaction ID as that of the initial transaction. The use of a different Transaction ID shall be deemed a new transaction, with all resulting consequences, costs, and liabilities being the sole responsibility of the Partner.<\/p>\n<\/li>\n<\/ol>\n

          For the avoidance of doubt, the E-Money\/E-Wallet Disbursement service can only be used for the E-Money\/E-Wallet account of the Fund Recipient whose user identity data has been registered and recorded in the E-Money\/E-Wallet Issuer.<\/p>\n<\/li>\n

        5. \n

          In the event that fund of Partner settled in Partner’s SendMe account, Partner can withdraw funds by first sending a fund withdrawal instruction to Media via the Faspay merchant dashboard (“Withdrawal Instruction<\/strong>“) with a maximum withdrawal amount of IDR 50,000,000,- (fifty million Rupiah) for each Withdrawal Instruction to a domestic bank account. Furthermore, Media shall return the remaining funds in the Partner’s account to Partner after receiving Instruction from Partner by means of Media transferring to the Partner’s account withdrawal with the details as stated in the Agreement or Faspay Registration Form.<\/p>\n<\/li>\n

        6. \n

          Partner agrees that for a refund to Partner, Partner shall be charged a fee for each Withdrawal Instruction (“Withdrawal Fee<\/strong>“). The amount of the Withdrawal Fee per Withdrawal Instruction is IDR 5,000,- (five thousand Rupiah) for each withdrawal to a domestic bank account and does not include Value Added Tax (VAT).<\/p>\n<\/li>\n

        7. \n

          Partner agrees to any changes to this Special Operational Terms of Fund Transfer Services to Domestic Bank Account that may be made by Media from time to time.<\/p>\n<\/li>\n<\/ol>\n

           <\/p>\n\t\t\t\t\tB. Operational Terms for Fund Withdrawal to Overseas Bank Account<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

            \n
          1. \n

            In connection with Partner’s request for withdrawal of funds in the Partner’s SendMe account to an overseas bank account, the Partner may send to Media a fund withdrawal instruction (“Overseas Withdrawal Instruction<\/strong>“). This Operational Terms for Fund Withdrawal to Overseas Bank Account shall apply to any Partner who is an overseas entity that and does not has bank account in Indonesia, and give an Overseas Withdrawal Instruction to conduct the fund withdrawal from the Partner’s SendMe account to an overseas bank account using Faspay SendMe (Disburse to Bank Accoount) services.<\/p>\n<\/li>\n

          2. \n

            Partner shall make the Overseas Withdrawal Instruction to Media via email to finance@faspay.co.id<\/a>.<\/p>\n<\/li>\n

          3. \n

            Partner is required to specify the details required by Media to execute the Overseas Withdrawal Instruction.<\/p>\n<\/li>\n

          4. \n

            The minimum withdrawal amount for Partner that makes withdrawal to overseas bank account is IDR 500.000,- (five hundred thousand Rupiah), without a maximum amount of withdrawal.<\/p>\n<\/li>\n

          5. \n

            The Overseas Withdrawal Instruction from the Partner will be carried out by Media on the same working day (as determined by the government of the Republic of Indonesia) (“Business Days<\/strong>“) at 00.01- 12.00 (GMT + 7). If the Overseas Withdrawal Instruction is above 12.00 (GMT + 7), it will be processed on the following Working Day.<\/p>\n<\/li>\n

          6. \n

            If the Overseas Withdrawal Instruction is processed on the same Business Day, the currency exchange rate used shall be the rate issued on that Business Day at 10.00 (GMT +7). Partner is also able to withdraw above 12.00 (GMT +7), however the exchange rates used will be at 10.00 (GMT + 7) the following Business Day. If the Overseas Withdrawal Instruction is conducted above 12.00 (GMT + 7), the currency exchange rate used shall be the rate issued at 10.00 (GMT + 7) on the following Business Day.<\/p>\n<\/li>\n

          7. \n

            The duration of fund withdrawal by Partner is maximum of 5 (five) Business Days after being processed by Media, depending on the Media’s financial partner and the Fund Recipient’s local bank.<\/p>\n<\/li>\n

          8. \n

            Partner shall agree to the currency exchange rate used by Media according to Media’s remittance partner at 10.00 – 12.00 (GMT + 7) during Business Days, along with other costs charged to the Partner for fund withdrawal.<\/p>\n<\/li>\n

          9. \n

            Partner that conducts the Overseas Withdrawal Instruction shall be subject to a Withdrawal Fee of IDR 400.000,- (four hundred thousand Rupiah) for each Overseas Withdrawal Instruction that will be added from the total transaction (e.g., Transaction for IDR 1.000.000,- will require a IDR 1.400.000,- balance).<\/p>\n<\/li>\n

          10. \n

            A fund withdrawal with an amount of IDR 400.000.000,- (four hundred million Rupiah) or above will not be subject to Withdrawal Fee.<\/p>\n<\/li>\n

          11. \n

            Media reserves the rights to make changes to this Operational Terms for Fund Withdrawal to Overseas Bank Account if necessary, and Partner agrees to its changes from time to time. Any changes will be applicable 1 (one) calendar day after the notification for the update of this Operational Terms has been sent to Partner.<\/p>\n<\/li>\n<\/ol>\n\t\t\t\t\tC. Simulation of Penalty Calculation<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

              \n
            1. Penalty Calculation<\/strong>\n