- Being responsible for a second-tier point of escalation from customer service team thus expected to solve cases related with ticketing and transactions
- Understanding basic troubleshooting if there is any problem related with products & services
- Responsible for any tasks assigned by team leader
- Ability to multi-task, prioritize and manage time effectively.
- Experienced in customer support & operation fields;
- Customer orientation and ability to adapt/respond to different types of characters.
- Min D3 in any major
- Fluent in English is a must
- Capable in MS Office, especially MS Excel
- Familiarity in e-commerce & digital is a must